Customer Experience Charter

Our Customer Experience Values

Design & Quality

For most customers, identifying and communicating the requirements that result in a finished software product takes both time and energy. Because of this we believe that every software application we deliver must, above all else, seamlessly do the job the customer commissioned it to do first time , every time. Beyond this, we go the extra mile to build simplicity, intuitiveness and durability in every application so that little is required in the way of lengthy training manuals, system experts and support costs.

Service / Support

Our approach to service and support focuses on being proactive, responsive and being a genuine partnership. By doing business with you we see ourselves as partners in your business that will co own application related technology issues. While a lot of our customers have IT departments, a large number don’t. So we approach service / support as filling the role of their IT business partners. We proactively identify and pursue what will make our customers’ lives easier, at the least cost, so they can focus their attention on satisfying their customers. Above all, we pride ourselves on being highly responsive in reacting quickly to resolve customer issues / concerns.

Integrity

On joining Codium, all new employees must sign our Business Conduct Guidelines which detail our high standards of ethical conduct. This commitment is reviewed regularly through our performance appraisal process and incentivised through our compensation system. If unethical behaviour is identified, it is treated seriously and may result in instant dismissal. Integrity is much more to us than just doing the legal thing, we see it as also being vigilant to risks to a customer’s interests; as anticipating and mitigating these risks to earn the trust of our customers.

Thought Leadership

Most firms today, whether they know it or not, are already software companies and will steadily become more so. Yet the rate of change in platforms and standards can pose unique challenges and risks in choosing software applications. We see it as our responsibility to our customers to stay ahead of technology innovations to ensure that the solutions we provide remain compatible with emerging platforms and standards as well as our clients legacy systems.

---

We sign this document as our personal pledge to help deliver a customer experience that is second to none:

Sam Faulkner
Chief Executive