Customer Feedback
Feedback is an important measure of our commitment to excel in the delivery of our customer experience values.
Feedback is an important measure of our commitment to excel in the delivery of our customer experience values. As a result, capturing and monitoring customer feedback and providing effective response is an important priority to us. Our aim in this regard is to offer each customer an opportunity to provide frank feedback on our service via accessible means.
It is our policy that all feedback, whether written or oral, must be handled in a timely, professional and confidential manner. Our clients are entitled to no less.
Customer Feedback Process
You can provide feedback on our people, products and services via the following means:
- Filling in the Customer Feedback Form at the bottom of this page
- Emailing the management team at admin@codium.com.au
- Filling in our customer feedback survey which we send at the early stages of a project, a few weeks after deployment and 3 months after deployment.
- Calling us on 1300 887 103 and asking for the Chief Operating Officer
External Recourse
If you provide us with feedback and are not satisfied with our response you can contact the following bodies:
-
Consumer & Business Services Phone: 131 882 Web:
http://www.cbs.sa.gov.au/wcm -
Telecommunications Ombudsman Phone: 1800 062 058 Web:
https://www.tio.com.au