Client Support

We love supporting and maintaining our customers' critical business applications.

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Shane Burt Support Team Lead

Introduction to Service Level Agreements

If your software is critical to your business, you can’t afford downtime. Codium’s Service Level Agreements (SLA) give you peace of mind that if something goes wrong that you have a rapid support team at your fingertips.

Rapid Support

Don’t let your software hold your business back.

In a complex world of integrated systems, many factors can create issues that may affect the operation of your software. When this happens, you need immediate support to get it fixed and running correctly again.

Standard Priority
Target 5 day turnaround (business hours)

Urgent Priority
Target 8 hours turnaround (business hours)

Preventative Maintenance

Developing test scripts, keeping systems up to date and monitoring performance all keeps your systems running smoothly.

These days technology is moving at light speed. We don’t expect you to be on top of it, that’s our job. We make sure your systems are up to date and we are always looking for ways to improve performance and user experience.

When well maintained, systems become more efficient to work on when updates and changes need to be made.

Security Analysis

Don’t run the risk of letting the security of your systems slip.

Cyber attacks can be costly and they are always evolving. Codium’s team makes sure that redundancies are always in place and we have the capabilities to take care of any attacks on your system.

Technical Advice & Feature Requests

Your market moves quickly, and so you should have the agility to take advantage of new opportunities.

Sometimes you just need to get some quick advice from the experts as you are making business decisions. Through having an SLA with Codium you’re only an email or call away to get the answers you need.

Need a quick new feature or change? Codium’s support team will make sure nothing holds you back.

Ian Forster - Arrow Logistics
Working with Codium has resulted in a significant positive impact on my life and business since 2016. I have found them to be extremely professional, supportive and proactive in helping me bring my vision to reality.
Andrew J Case
Building a program from an idea to completion with the Codium team was a professional and satisfying experience. Coupled with the ongoing support, we could not be happier with our working relationship with Codium. Nothing but praise and we highly recommend Codium to any prospective customer.
Grant Goodier
Codium are more than just software developers. Within the team they have a breadth of experience across the many facets of digital technology. They are a sounding board for ideas and problem solvers. Their input is not limited to technical solutions but also addresses practical business considerations.